Frequently Asked Questions
Where do you ship?
We currently ship throughout the United States from Greenville, South Carolina.
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, standard delivery typically takes 3–7 business days.
Will I receive tracking information?
Yes! You’ll receive a shipping confirmation email with tracking information as soon as your order ships.
Are your products for professionals only?
Our products are designed with professional lash artists in mind. We recommend proper lash extension training before using our adhesives and professional products.
What is the dry time of Forever Yours Adhesive?
- Dry Time: 0.5–1 second
- Humidity Range: 40–75%
- Retention: Up to 8 weeks with proper application and aftercare.
What is MTB Bonder used for?
MTB (Meant To Be) Bonder helps cure your adhesive faster, reduce fumes, improve flexibility, and maximize retention after every lash set.
Can I return my order?
No. Due to the nature of our products, all sales are final. Please review our Return & Refund Policy before placing your order.
My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging so we can review your claim.
Do you offer wholesale opportunities?
Yes! If you’re interested in carrying Chitown products or partnering with us, please contact us for more information.
Do you offer lash training?
Yes! Chitown offers professional lash training designed to help artists build confidence and elevate their skills. Visit our Training page or contact us for upcoming class dates.