Refund policy

Last Updated: July 1, 2026

At Chitown Lash & Wax Co., we take pride in providing high-quality professional beauty products. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

Returns

We do not accept returns or exchanges on any products once an order has been placed.

Refunds

Refunds are not offered for:

Change of mind

Incorrect product selection

Allergic reactions or sensitivities

Improper product use or storage

Shipping delays caused by the carrier

Please read all product descriptions carefully before placing your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

Your order number

Photos of the item(s)

Photos of the shipping packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement if the issue is determined to be our error.

Lost or Stolen Packages

Chitown Lash & Wax Co. is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

If you have any questions regarding your order, please contact us before making your purchase. We’re happy to help ensure you order the correct products.

Thank you for choosing Chitown Lash & Wax Co. We appreciate your support and look forward to being a part of your lash journey.